You said, we did

Shaping Thornton Heath
London Borough of Croydon From 11 Aug 2020  to 30 Jul 2021
Feedback due 30 Jul 2021
Why are we doing this?

Shaping Thornton Heath - final comments

During summer 2020, the council engaged residents, businesses and other stakeholders in the Thornton Heath community to inform the development of the Thornton Heath High Street Plan.

We would like to thank everyone who has engaged in the process so far.

We are now publishing two draft documents based on this feedback and would love to hear any final comments on the documents before they are finalised. The two documents are:

  1. The Plan – this is a slightly longer, more technical document, to inform the Croydon Local Plan and future development. Download the Plan as a PDF here.
  2. The Manual – this sets out practical projects that could be taken forward to help deliver the plan, either by the community themselves, or in partnership with developers and/or the council. Download the Manual as a PDF here.

You can read a summary of the feedback received so far from the community in Part 3 of the Plan.

Once the documents are finalised, the focus will be on working with the High Streets Task Force in the spring to strengthen community involvement in identifying funding and taking forward the ideas within the Plan.

Please visit the project website here for more information.

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Options for the future of Croydon's libraries service
London Borough of Croydon From 01 Jun 2021  to 26 Jul 2021
Feedback due 01 Aug 2021
Why are we doing this?

Our library service in Croydon means so much to our residents across the whole borough, something made very clear to us in the 2,510 responses received in the first phase of consultation about the future of our library service.

Thank you to everyone who took the time to share their views and ideas for the service. This feedback has helped us work through all of the options available to achieve the savings needed for 2022/23, while maintaining a statutory library service.

Options for our future library service

Following a meeting of our council’s cabinet  where it was agreed to start the second phase of public consultation on proposed changes to the service, we now want to hear people’s views on the following options developed to make the £500,000 savings target outlined in detail in the cabinet paper.

  • Reduce service hours by 21% across the borough
  • Outsource all libraries
  • Hybrid – reduction in service hours (two days per week) to eight libraries and five community run libraries
more detail View more details for consultation Options for the future of Croydon's libraries service

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Best Start children’s centres consultation – May 2021
London Borough of Croydon From 10 May 2021  to 20 Jun 2021
Feedback due 12 Jul 2021
Why are we doing this?


**UPDATE: We've extended the end date of this consultation so we can hear from more people. Survey now closes midnight, 20 June**

Croydon children’s centres are part of Croydon Best Start, Croydon’s partnership delivering services for children aged 0-5. The partnership includes families, health visitors, midwives, GPs, early learning practitioners and children’s centres working together to ensure babies and children under-five have the best start in life. 

The role of children’s centres, as set out in the Sure Start Children’s Centre statutory guidance, is to support:
•    child development and school readiness
•    parenting aspirations and parenting skills
•    child and family health and life chances

The council’s financial challenges mean it has to make savings and this means changing the way it delivers some services and reducing others. Services for parents and carers with young children remain a priority and in our recent savings proposals consultation you told us how important the valuable support and resources our children’s centres provide is. We are committed to providing the right Croydon Best Start services, in the right places, with the budget available.

Since 2016 the budget for children’s centre services has remained at £2,162 million and as part of Croydon’s renewal plans and associated savings, the council is proposing to reduce the budget to £1,162 million, meaning we need to look at delivering services differently.

Our proposed new model for the service is set out below. In designing this model other options have been considered and we have carried out an equality impact assessment, which will be reviewed and updated during and after the consultation. 

How we designed the hub and spoke model

The new proposed model has been designed using the following data:

  • Borough profile - where do children 0-5 and families that would benefit the most live
  • Geographical location
  • Ease of access for local families
  • Transport links
  • Facilities and accessibility within the children’s centre  buildings to enable continued working in partnership with health colleagues to deliver the Healthy Child Programme

Find out more about this data.

more detail View more details for consultation Best Start children’s centres consultation – May 2021

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Croydon Climate Crisis Commission Draft Recommendations Engagement
London Borough of Croydon From 20 Jan 2021  to 28 May 2021
Feedback due 28 May 2021
Why are we doing this?

The Croydon Climate Crisis Commission was launched in early 2020. The Commission’s primary purpose is to identify actions to drive rapid reductions in the carbon emissions from activities in the borough of Croydon. Critically, the Commission aims to ensure the transition to zero carbon happens in a fair way, providing good quality jobs, improving wellbeing, and reducing inequality.

The Commission is independent, and its membership brings together representatives from across the Croydon community.

Building on the work of the Citizen’s Assembly on Climate Change which reported in early 2020, the Commission has been working with a wide range of people who have come together to develop ideas to tackle climate change in Croydon. 

The Commission will be presenting their report to the Council in March 2020.

Following their declaration of a climate and ecological emergency in 2019 Croydon Council partnered with the New Economics Foundation to set up and support the Commission.  Please contact us if you would like to hear more about the work of the Commission.

more detail View more details for consultation Croydon Climate Crisis Commission Draft Recommendations Engagement

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Kenley Community Plan (KCP)
London Borough of Croydon From 10 Mar 2019  to 25 May 2021
Feedback due 25 May 2021
Why are we doing this?

In response to concerns raised by the local community about the impact of the increase in housing in Kenley, Croydon Council secured funding from the Greater London Authority’s (GLA) Good Growth Fund (GGF) in 2019 to engage with the community to create a community plan for the area.

The Kenley Community Plan (KCP) outlines priorities for investment in facilities, services and infrastructure identified by the community as it experiences growth and change. Read the Kenley Community Plan.

The engagement period to produce the Plan ran from March to September 2019 during which time over 700 Kenley residents, businesses and visitors gave their views at events, focus groups, meetings with stakeholders and resident associations, and through business and online and street surveys.  The draft Plan was published between 21 February and 22 March 2020 for public feedback via the council’s Get Involved survey platform. Read a summary of the feedback.  

In late 2019, the council submitted a successful funding application to the GLA’s Good Growth Fund (GGF) for the “Connecting Kenley” programme to support the delivery of priorities that meet the GGF’s funding criteria. In March 2020, the council was awarded £878,766 grant funding towards this £2.1m three-year programme. More information can be found in this press release.

The publication of this final Kenley Plan was delayed until Spring 2021 to ensure the final plan took account of changes to the Connecting Kenley programme necessary as a result of both the COVID-19 pandemic and the council’s financial situation. 


more detail View more details for consultation Kenley Community Plan (KCP)

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Have your say in redesigning Croydon Council’s website
London Borough of Croydon From 10 Oct 2019  to 31 Mar 2021
Feedback due 30 Nov 2020
Why are we doing this?

Our website is changing. Help us make sure it works for you!

We are part of Croydon Digital Service (CDS). We want our services to work for the people who use them — you, Croydon residents, council staff, Croydon businesses and potential visitors.

This means we need to know what you need, so that we can build services that meet those needs and make interacting with council services easier and faster.

One of our main projects is redesigning the council website. 

more detail View more details for consultation Have your say in redesigning Croydon Council’s website

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Consultation on the Purley Way Masterplan
London Borough of Croydon From 09 Feb 2021  to 16 Mar 2021
Feedback due 30 Apr 2021
Why are we doing this?

Croydon residents can help shape a 20-year development vision for future homes, businesses and public spaces along Purley Way by answering a new online survey.

The Purley Way is one of the areas earmarked in the council’s Local Plan Review for future transformation and growth, including housing, jobs, improved transport access and more public open spaces and facilities.

The online survey gave an opportunity for residents, businesses and visitors to feedback on the proposals, and outline their priorities around sustainable growth for the Purley Way area, which stretches from the boundary with Purley up to Valley Park.

The council consultation included three online workshops in February and March, which gave the public a chance to participate in a presentation and Q&A workshop to discuss the proposals.

The feedback received from this five-week consultation, as well as early feedback last summer, will help to shape the final masterplan. This is an important step in the process to adopting the masterplan as a Supplementary Planning Document (SPD) that will provide assurance and guidance for good growth to happen in the Purley Way area – growth that is sustainable and high quality, creating a resilient and vibrant place that enhances the area’s unique heritage.


more detail View more details for consultation Consultation on the Purley Way Masterplan

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Libraries consultation
London Borough of Croydon From 14 Jan 2021  to 14 Mar 2021
Feedback due 10 Apr 2021
Why are we doing this?

*Update* The consultation has been extended to 14 March to provide more time to have your say on our proposals. We have also launched a series of informative webinars that can answer frequently asked questions. More information on these webinars is available below.

If you have already submitted a survey response but have more comments to add, we are allowing multiple submissions.

Our library service is so much more than buildings and books. Since bringing our libraries in-house we have invested significantly in the service, upgrading the IT equipment and broadband making them more modern and inclusive community spaces. Members can now also access six million books through our membership of The Libraries Consortium, including 41,000 e-books, newspapers, magazines and training materials. Since the start of the coronavirus pandemic we’ve seen a major shift in the way people access our service and use digital collections, with 1,800 new online members.

The council is currently facing severe financial challenges, which means we will need to be clear about our priorities and make some tough decisions about what we will and won’t do over the next few years. Some services will stop and others, such as our library service, will have to change. But, by focussing on a smaller number of priorities for our residents, we will make sure that we are delivering good quality services, where they will have the biggest impact.

We are committed to delivering a comprehensive and efficient library service, which operates within the reduced resources available. This means that we are having to look at either closing some of our library buildings, or find an alternative that would not require any council funding.

The council currently runs 13 libraries in the borough, and we are proposing reducing this to eight. By doing this it will allow us to continue providing a comprehensive library service that meets the needs of our community.

When considering library buildings to include in our proposals we have looked at building operating and maintenance costs, how visitors use the service, and how close they are to other libraries - more details on this is provided in the fact sheets below.

At this stage of our consultation we want to hear your views on the proposals, ideas for our library service and suggestions for alternative ways we could use library buildings. We will use this information to help us further develop our options and consult you again on these, before taking a proposal to cabinet for a decision in summer 2021.


To request this information and questionnaire in a different format, email: or call 020 7884 5159.


Please complete the survey below by 14 March.


You can complete the survey as many times as you like.


Public consultation timetable:

more detail View more details for consultation Libraries consultation

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New School Streets
London Borough of Croydon From 20 Aug 2020  to 01 Mar 2021
Feedback due 02 May 2021
Why are we doing this?

We are introducing 10 new School Streets in Croydon from the 1st September. The schemes are being introduced under an Experimental Traffic Order, with a 6-month parallel public consultation.

Information about the experimental schemes, including the reasons behind School Streets, how they operate, the experiences from similar schemes and how residents responded to the initial survey can be found in the Frequently Asked Questions sheet and detailed report below.

The new School Street locations are:

  • Attlee Close, Thornton Heath, entire length of road.
  • Chapman Road, Croydon, between Kingsley Road and Fairmead Road; and Thomson Crescent, Croydon, between Kingsley Road and Euston Road.
  • Dickenson’s Lane, Croydon, entire length of road.
  • Haling Road, South Croydon, between the north to south arm of Haling Road and Selsdon Road.
  • Keston Avenue, Coulsdon, between Coulsdon Road and Court Avenue.
  • Marston Way, Upper Norwood, entire length of road.
  • Montpelier Road, Purley, between Brighton Road and the common boundary of Nos. 84 and 86 Montpelier Road.
  • Oakley Road, South Norwood, entire length of road; and Sandown Road, South Norwood, entire length of road.
  • Southcote Road, South Croydon, between The Ridgeway and the westernmost junction with Ellenbridge Way.
  • Woodend, Upper Norwood, entire length of road

The Public Notice and drawings for the individual schemes are provided below.

more detail View more details for consultation New School Streets

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Consultation on Review of Cumulative Impact Zones: Statement of Licensing Policy
London Borough of Croydon From 30 Dec 2020  to 17 Feb 2021
Feedback due 26 Mar 2021
Why are we doing this?

Consultation on Review of Cumulative Impact Zones within the London Borough of Croydon’s Statement of Licensing Policy – statutory three year review of cumulative impact under Licensing Act 2003

In February 2018, the Council published its revised Statement of Licensing Policy under the Licensing Act 2003 (‘the Act’). A copy of the current document can be found at: Licensing Policy. The Council is not reviewing its Statement of Licensing Policy yet however, part of the Statement of Licensing Policy provides details of four specific areas within the borough which have been identified as Cumulative Impact Zones and we are seeking your views on cumulative impact as detailed below. 

A licensing authority may publish a document (“a cumulative impact assessment”) stating that the licensing authority considers that the number of relevant authorisations (such as premises licenses) in respect of premises (all premises or of a particular type) in one or more parts of its area described in the assessment is such that it is likely that it would be inconsistent with the authority's duty under the Licensing Act 2003 (Section 4(1)) to grant any further relevant authorisations in respect of premises in that part or those parts. A cumulative impact assessment must set out the evidence for the authority's opinion as set out in the cumulative impact assessment.

The four Cumulative Impact Zones (CIZ) in Croydon are areas where evidence has indicated that the number, type and density of licensed premises for off-sale consumption of alcohol (off sales) is having a detrimental impact on the licensing objectives.

The current Cumulative Impact Zones which include off licences, shops and supermarkets selling alcohol for consumption off the premises are as follows:

i.    Along the Brighton Road; South End; High Street, George Street corridor, from the Royal Oak Centre on Brighton Road, Purley to the junction of George Street and Cherry Orchard Road in Central Croydon 
ii    Along the London Road/Streatham High Road corridor, in 3 sections; from the junction of London Road and Tamworth Road in West Croydon to the j/w Canterbury Road; from the j/w Broughton Road to the j/w Melrose Avenue and; from the j/w Northborough Road to the borough boundary with London Borough of Lambeth 

iii    Along the Brigstock Road and High Street, Thornton Heath corridor, from the junction of Brigstock Road and London Road in Thornton Heath to the junction of High Street, Thornton Heath and Whitehorse Lane 

iv    Along the length of Central Parade, New Addington 

more detail View more details for consultation Consultation on Review of Cumulative Impact Zones: Statement of Licensing Policy

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