Libraries consultation

Why are we doing this?

*Update* The consultation has been extended to 14 March to provide more time to have your say on our proposals. We have also launched a series of informative webinars that can answer frequently asked questions. More information on these webinars is available below.

If you have already submitted a survey response but have more comments to add, we are allowing multiple submissions.

Our library service is so much more than buildings and books. Since bringing our libraries in-house we have invested significantly in the service, upgrading the IT equipment and broadband making them more modern and inclusive community spaces. Members can now also access six million books through our membership of The Libraries Consortium, including 41,000 e-books, newspapers, magazines and training materials. Since the start of the coronavirus pandemic we’ve seen a major shift in the way people access our service and use digital collections, with 1,800 new online members.

The council is currently facing severe financial challenges, which means we will need to be clear about our priorities and make some tough decisions about what we will and won’t do over the next few years. Some services will stop and others, such as our library service, will have to change. But, by focussing on a smaller number of priorities for our residents, we will make sure that we are delivering good quality services, where they will have the biggest impact.

We are committed to delivering a comprehensive and efficient library service, which operates within the reduced resources available. This means that we are having to look at either closing some of our library buildings, or find an alternative that would not require any council funding.

The council currently runs 13 libraries in the borough, and we are proposing reducing this to eight. By doing this it will allow us to continue providing a comprehensive library service that meets the needs of our community.

When considering library buildings to include in our proposals we have looked at building operating and maintenance costs, how visitors use the service, and how close they are to other libraries - more details on this is provided in the fact sheets below.

At this stage of our consultation we want to hear your views on the proposals, ideas for our library service and suggestions for alternative ways we could use library buildings. We will use this information to help us further develop our options and consult you again on these, before taking a proposal to cabinet for a decision in summer 2021.


To request this information and questionnaire in a different format, email: or call 020 7884 5159.


Please complete the survey below by 14 March.


You can complete the survey as many times as you like.


Public consultation timetable:

What do we want to know?
Initial consultation on proposals begins 14 January 2021
Initial consultation ends (survey closes) 14 March 2021
Consultation outcome & options report April 2021
Consultation finishes May 2021
Final report June 2021
Final decision Summer 2021
Implementation September 2021 (expected)


The Libraries Consultation has had over 1300 responses to date, and many residents have questions which we would like to address in a series of Zoom webinars:

During February we held seven consultation webinars. Presentations from these sessions are available to download from this page, and you can view the recordings via the links below:

How to run a community library -
All Libraries webinar -
What we found out
What difference has it made?
Location:  London Borough of Croydon
Project start date14 January 2021
Report availableDue 10 April 2021
Reference year2021
Methods Questionnaire - Online
Who can take part? All - everyone invited to take part
Topic Area Community and life events, Leisure and culture