Governance Review - resident survey

Sep 6 2019 to Oct 6 2019
Council and elections

A panel of members and the independent chair responsible for delivering the governance review are seeking views on whether the council effectively listens to residents and if more should be done to ensure local people can participate in and influence decisions that affect their neighbourhoods, including provision of local services.

Your responses to the survey will be independently analysed by Centre for Public Scrutiny and presented to the Panel to help inform its work on the recommendations and improvements the council can make to enhance local democracy and resident participation in local decision making.

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London Borough of Croydon


CALAT New Addington

Jul 2 2018 to Sep 30 2019
Benefits and council tax, Business and investment, Community and life events, Council and elections, Education and learning, Environment, Health and social care, Housing, Jobs at Croydon, Leisure and culture, Planning and regeneration, Parking, streets and transport, Public services

CALAT (Croydon Adult Learning And Training) has been part of the fabric of Croydon for over 70 years offering adults in the borough a wide range of courses for work or leisure.

We have created this survey to find out what the residents of New Addington and the surrounding areas know about CALAT and what courses you would like to see offered at the New Addington Centre in the future.

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New Addington North Ward, Selsdon Vale & Forestdale Ward, Selsdon & Addington Village Ward, New Addington South Ward


Kenley Community Plan

Mar 27 2019 to Sep 30 2019
Planning and regeneration

Kenley is changing. If you care about the future of Kenley; if you live, work, shop, socialise, commute or run a business in the area then we want to know your views. Help shape change by contributing to the development of the Kenley Community Plan.

Complete a survey here

Find out more here

Get in touch here

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Kenley Ward


Review of Polling Districts and Polling Places

We are reviewing the polling districts and places for use in future elections.

We welcome comments from any registered elector on the existing and proposed arrangements. If possible your comments should include suggestions of alternative venues for polling places.

We'd also like to hear from or any person or body with expertise in access for persons with any type of disability.

You can submit your comments in writing to

Electoral Services

Town Hall

Katharine Street




Or by email to

Representations should be made in writing to Electoral Services by no later than 2 September 2019.

Consultation will run from Monday 5 August to Monday 2 September 2019.

All comments received will made publicly available at the end of the review. No personal information such as name, address or email, will be published.

Why are we consulting?

In accordance with the requirements of the Representation of the People Act 1983, and the Electoral Administration Act 2013, we must

  • divide the parliamentary constituencies in Croydon into geographical areas, called polling districts
  • assign polling places and polling stations to each district.


We have to do this by February 2020.

Polling district review document and map

The (Acting) Returning Officer, Jo Negrini, has published a report on the current arrangements. This report also includes proposed changes for future arrangements. Download a copy of the Returning Officer’s report below. You can also view a map of the existing polling districts.

Proposed changes to the existing polling districts and polling places must be agreed at the Full Council meeting, and implemented by 1 February 2020.


More information

For further information please contact:

Seth Alker
Head of Electoral Services
Croydon Council
Town Hall
Katharine Street

Telephone: 020 8604 7469

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Proposed changes to the Direct Payments Policy for adult social care

To ensure our Direct Payments Policy is in line with the Care Act legislation (April 2015) and the changing needs of our population, Croydon is updating the policy for our staff and the people who use (or want to use) direct payments


If people approach us about their care and support needs they will be assessed, during the assessment a decision is made if the person (or their carer) is eligible for support.  If they are, a personal budget is agreed, which is an amount of money to be used to meet care and support outcomes.  All or some of this, can be taken as a direct payment, so that people can arrange their own care and support. They can use this payment to choose what, when, how and by who their care and support needs will be met.  This is explained more in the draft policy below. 


Having a direct payment can support people to have the choice and control they want to live as independently as possible in their home, within their community, with as much opportunity, independence and variety as they like.


We want to hear what you think about the proposed changes to the policy. Because it is a policy it is quite long and complex. 

You can read the whole policy here a summary here and the Easy Read here.

Please read through whichever version is best for you.  Once you have done this, we would like you to answer some questions which are in the survey below.


We plan to run the survey from Wednesday 26 June to Friday 16 August.  All the data we collect will be used to inform a paper going to cabinet on 21 October which will be available online on 11 September. 

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Upgrading Croydon's CCTV consultation

Jun 20 2019 to Aug 4 2019
Crime and Policing

We've allocated up to £2m to modernise the current Closed Circuit Television (CCTV) network and replace the current analogue system with a new digital network. This is the first time that the council has upgraded its entire public CCTV network since the 1990s.

The new network will use digital technology to increase capability, provide better quality images and allow the control centre to explore opportunities to provide new smart city services, such as air quality sensors to monitor pollution levels, that could generate income. 

Our CCTV control room monitors 96 fixed and 10 mobile cameras that cover the main routes and high-footfall areas across the borough, 24 hours a day, seven days a week. A map of all our cameras is available to view below. From April 2018 to March 2019 the service has monitored over 660 incidents of crime and supplied evidence for 598 police investigations.

We work to the Home Office Surveillance Camera Code of Practice which sets out 12 principles for the operation of CCTV (available below) and the need to balance cameras in public places with individuals’ right to privacy. 

Our public CCTV scheme objectives include:

  • Preventing crime and anti-social behaviour and helping in the detection of criminal offences and anti-social incidents.
  • Reducing the fear of crime and anti-social behaviour.
  • Improving public protection.
  • Assisting the emergency services in the location of missing, vulnerable people.

A full list can be found in the  CCTV operations policy.

Public CCTV coverage is a non-statutory council service. This means that the council is not legally required to operate public CCTV, it is the council's choice whether they choose to provide this service or not.  Croydon continues to run a 24/7 CCTV service and is committed to investing in it. Following consultation other London councils have made decisions to only operate their control centres for limited hours and some, such as Westminster, have stopped operating their CCTV control room completely.


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London Borough of Croydon


Have your say on the proposed closure of St Andrew's CE High School from August 2020

Jun 25 2019 to Jul 25 2019
Education and learning

St Andrew's Church of England High School is a voluntary aided mainstream school for boys and girls and is located at Warrington Road, Croydon, CR0 4BH.

The school is part of the educational provision of the Southwark Diocesan Board of Education and the London Borough of Croydon.

Between 15 March and 26 April, Croydon Council, in consultation with St Andrew’s governing board and the Southwark Diocesan Board of Education, led on the pre-publication consultation allowing stakeholders to comment on the proposed closure of St Andrew’s from August 2020.

Analysis of the 145 responses received during the pre-publication consultation period formed the basis of the outcomes report. The pre-publication outcomes report was presented to the Executive Director of Children, Families & Education and the Cabinet Member for Children, Young People & Learning for a decision to progress to the next step of consultation known as the representation period.

The pre-publication outcomes report is available at

The purpose of the representation period is to allow any persons to send objections or comments to the Local Authority within four weeks of the publication date.

This consultation will run from 25 June to 25 July 2019.

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Waddon Ward


Local Plan Partial Review - Call for Evidence on Local Green Spaces

Croydon is currently undertaking a Partial Review of the Croydon Local Plan, find out more about the Partial Review process here

Local Green Space designation is an extra layer of protection against development for parks and green spaces.

For an area to be identified as a Local Green Space, it has to meet the following criteria from the National Planning Policy Framework:

  • it's reasonably close to the community it services;
  • demonstrably special to a local community and holds a particular significance, for example because of its beauty, historic significance, recreational value (including as a playing field), tranquillity or richness of its wildlife; and
  • local in character and is not an extensive tract of land.

In 2016, as part of the preparation of the Local Plan, we wanted to gain this extra layer of protection for all of Croydon's parks and green spaces that met the criteria. All were put forward, however, none of them were granted the Local Green Space designation as the Planning Inspector felt there was not enough local evidence to prove how these spaces were special/important to local communities, or that they hold any particular local significance.

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London Borough of Croydon


Local Plan Partial Review - Call for Development Sites

Croydon is currently undertaking a Partial Review of the Croydon Local Plan, find out more information on the Partial Review process here.  As part of this process, you are invited to submit potential sites that you believe are suitable and capable of development. 

This invitation is referred to as a 'Call for Sites' or 'Call for Development Sites'.  It is an early opportunity for individuals and organisations to suggest sites within the borough for development.  The site suggestions received will be used to inform the Partial Review but are not guaranteed to be included in the final Local Plan.


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Proposed introduction of emission-based charges for resident and business parking permits

May 23 2019 to Jun 20 2019
Parking, streets and transport

We are proposing to introduce emission-based charges for resident and business parking permits, plus a diesel surcharge, to all controlled parking permit zones within the borough.

These proposals are in response to feedback we've had from our communities who have told us that they are concerned about air quality, and that traffic levels should be reduced*. 

We are also working to a number of national, regional and local drivers with an aim of reducing emissions. The full list of these initiatives can be found in the cabinet paper below, however, some examples are:

  • The National Clean Air Strategy 2019 (aims to clean up the UK's air and reduce the damaging impact air pollution has on public health, including the harmful emissions from vehicles amongst other sources),
  • The Mayor's Transport Strategy 2018 (prioritises public health and aims to reduce car dependency),
  • Croydon's Air Quality Action Plan 2017-22 (which aims to reduce exposure to air pollution and raising awareness for those who live and work in Croydon).

If introduced, the emission-based charges will be launched in two stages:

Residents' permits - October 2019

Business and other permits - April 2020

We are also proposing to introduce emission-based charges to on and off street parking places, we plan to consult on this in 2020, after we've explored what technology would be needed.

*A survey on the future of transport for the draft third Local Implementation Plan (LIP3) in September 2018 found that 74% of respondents are concerned about air quality in Croydon and 72% agreed that traffic levels should be lowered.

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London Borough of Croydon


Proposed introduction of new School Streets

May 23 2019 to Jun 20 2019
Parking, streets and transport

We are proposing to introduce new School Streets in Croydon. These proposals are in response to requests for something to be done about high levels of traffic, safety issues and air pollution outside school entrances. Croydon already has three School Streets which have led to 250 fewer children travelling to school by car with most of them walking, cycling or scooting instead.

A survey in July 2017 found that 88% of respondents agreed that the Air Quality Actions Plan healthy streets initiatives are important.

The roads being considered are:

  • Abingdon Road (between Turle Road & Upwood Road), at Norbury Manor Primary School.
  • Biggin Way (between Biggin Hill & Downsview Road), at Downsview Primary and Nursery Schools.
  • Brading Road (between Cecil Road & Lavender Road), at West Thornton Primary Academy.
  • Cypress Road, at Cypress Primary School.
  • Goston Gardens (between Winterbourne Road & Oaklands Avenue), at Winterbourne Girls and Boys Schools.
  • Kendra Hall Road, at Harris Academy Purley and Regina Coeli Primary School.
  • Little Roke Road (between Lower Road & the north-western flank wall of No. 47 Little Roke Road), at Harris Primary Academy Kenley.
  • Rosecourt Road, at West Thornton Primary Academy.
  • Winterbourne Road (between London Road & Wiltshire Road), at Winterbourne Girls and Boys Schools.

The Public Notice and drawings for the indivdual schemes are provided below.

If introduced, the School Streets will be rolled out between September 2019 and April 2020.

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London Borough of Croydon


Norbury Park Outdoor Active Space

Norbury Park is the fifth and final site in this phase of delivering outdoor active spaces for Croydon. Other sites have included: Goldcrest Way in New Addington, Grangewood Park in Thornton Heath, Purley Way Playing Fields in Waddon and King George’s Field in Selhurst.

This outdoor active space is part of the masterplan for Norbury Park and is designed to be accessible and open to all adults and older children. It is funded by grants from the Matt Palmer Trust, community ward budgets and section 106 funds. The full proposal is available below.

Councillor Oliver Lewis, cabinet member for culture leisure and sport said:

‘These sites are part of our Live Well agenda. We are creating exciting and innovative spaces in local communities that address health inequalities and inactivity throughout the borough, and encouraging all residents to lead healthy and active lifestyles. They are free to use, accessible and open to everyone – encouraging all of us to be active outdoors all year round – whatever the weather!’

Below is an idea of what the space could look like, showing a range of outdoor fitness equipment.

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Croydon Council Business Support Services

Dec 22 2017 to Jun 1 2019
Business and investment

It is important to us as a Council that our businesses enjoy the growth and opportunities that are happening in Croydon. We are committed to supporting and signposting our businesses to services that will help them grow.

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London Borough of Croydon


Addington Conservation Area Review Consultation

Croydon Council is consulting on proposals following a review of Addington Village Conservation Area. 

The review of the conservation area has identified boundary amendments that would better reflect the area’s special architectural and historic interest.  Following this review, the council is proposing to adopt:

  • A new Conservation Area Appraisal and Management Plan (CAAMP).
  • Changes to the conservation area boundary to include Addington Palace and Parkland (including Roxton Gardens), and to remove areas of modern development that do not relate to the historic development of the area.  The name is proposed to be changed from Addington Village Conservation Area to Addington Conservation Area to reflect inclusion of the Palace and Parkland.
  • Inclusion of the former stables (Addington Palace Golf Clubhouse) and Stable Lodge on the council’s Local List of Buildings of Architectural or Historic Significance.

The CAAMP will be adopted as an SPD (as defined by the Planning and Compulsory Purchase Act 2004 (as amended) and the Town and Country Planning (Local Planning) (England) Regulations 2012) to give it weight as a material planning consideration when determining planning applications. Once adopted, Addington CAAMP will supersede the existing Conservation Area Statement which was issued in 1996. The statement is outdated and did not provide sufficient information regarding the historical development of Addington or the significance of the conservation area. This Appraisal and Management Plan will address this.

Full details are available at

Formal consultation on these proposals will take place between Thursday 18 April – Thursday 30 May 2019. A public consultation event will be held at Addington Church Hall,  Addington Village Road, Croydon, CR0 5AS on Thursday 9 May 2019 between 16:00 and 20:00. During this event, there will be further information and council officers on hand to answer questions. A public meeting will start at 18:30.

The consultation display will also be available to view at Croydon Clocktower between 11 and 18 May.

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Economic Growth Strategy Survey

Mar 20 2019 to May 26 2019
Business and investment

Croydon is in the middle of a major physical transformation and entering a new era of huge growth. Croydon Council is developing a new economic development strategy to create new opportunities, jobs and homes to improve lives of our existing and future communities and businesses. 

Over the next few months we will be working with our stakeholders across Croydon to establish whether the council is aiming for the right outcomes and if stakeholders believe that we are taking the right approaches to delivering them. The engagement will include face-to-face sessions in selected libraries as follows:




Coulsdon Library

Thursday, 21 March 2019

12.00 – 14.00

Central Library

Thursday, 18 April 2019 

10.00 - 12.00

Thornton Heath Library

Wednesday, 17 April 2019 

12.00 – 14.00

Also we will engage with specific community and business groups through phone calls, meetings, focus group meetings and e-mails.  Please see the link below to the online survey.  The findings of this questionnaire will inform the full strategy and you will be able to access the findings of this survey on this page during the summer 2019. The full strategy will be published on our website after cabinet approval on 21st October.

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London Borough of Croydon


Have your say on Croydon's draft parking policy

Apr 8 2019 to May 5 2019
Parking, streets and transport

Parking affects almost everyone that lives, works or visits Croydon. The competition for road space from pedestrians, cyclists, vehicles and parking is growing, in particular in areas where new homes are being built and outside schools.

The draft parking policy sets out the aims and objectives for 2019 to 2022 for parking services; to manage the demand, improve air quality in Croydon by encouraging less reliance on cars and the use of lower emitting vehicles, and improving safety outside the borough’s schools.


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London Borough of Croydon


Choose your future

Nov 8 2017 to Apr 30 2019
Community and life events, Education and learning, Jobs at Croydon, Planning and regeneration

Croydon’s Choose your future campaign aims to promote and celebrate the positive choices made by the borough’s young people and to unite Croydon in helping young people build their futures.
The campaign also seeks to support young people to stay safe by making positive choices such as not carrying a knife.

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London Borough of Croydon, London, South Croydon Ward, Norbury Park Ward, Thornton Heath Ward, Crystal Palace & Upper Norwood Ward, Broad Green Ward, South Norwood Ward, Waddon Ward, New Addington North Ward, Sanderstead Ward, Selsdon Vale & Forestdale Ward, Shirley South Ward, Coulsdon Town Ward, Purley & Woodcote Ward, Fairfield Ward, Old Coulsdon Ward, Addiscombe West Ward, Shirley North Ward, Bensham Manor Ward, Selsdon & Addington Village Ward, Kenley Ward, New Addington South Ward, Selhurst Ward, West Thornton Ward, Woodside Ward


Client Contributions / Charging Policy Questionnaire

Dec 17 2018 to Apr 30 2019
Not applicable

We want Croydon to be a healthy, safe and great place to live and we have duties as laid out in the legislation including the Care Act, 2014 to provide support to those who may need it and / or are eligible.

We want to ensure equity and fairness in the distribution of our resources and like all councils, we are finding it hard to balance the budget as national funding for council services reduces further and more people need care and support across the adult population.

In order to ensure we are supporting and protecting our most vulnerable residents we are exploring new ways to deliver services and address our financial challenges.

The purpose of the consultation is to hear your views on a number of changes we are proposing to make to our adult social care charging policy.  It is also important for us to understand how these proposed changes could impact you before making any decisions.

This consultation will help us to explore the impact of proposals to change the charging policy for adult social care. The consultation process helps the council understand the impact before making decisions and welcome your views.

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London Borough of Croydon


Pre-publication Consultation on the proposed closure of St. Andrew’s CofE High School

Mar 15 2019 to Apr 26 2019
Education and learning

St. Andrew's Church of England High School is a voluntary aided mainstream school for children aged 11 to 16 and is part of the educational provision of the Southwark Diocesan Board of Education and the London Borough of Croydon. The school is located at Warrington Road in Croydon.

St. Andrew's Governing Board, in consultation with Croydon Council and the Southwark Diocesan Board of Education have agreed to commence the stautory process for proposed closure of the school in August 2020.

In line with the Department for Education’s (DFE) guidance Opening and Closing Maintained Schools (2018), the council will now conduct a pre-publication consultation. The Council may proceed to a formal consultation.. After fomal consultation, a decision will be made by the Council with regards to closure.


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London Borough of Croydon


Chaffinch Brook Flood Alleviation Study

Mar 22 2019 to Apr 21 2019

The Chaffinch Brook catchment is a complex system of rivers and ordinary watercourses. While flooding cannot be completely prevented, in order to manage it better it is important to understand how and why it happens. AECOM, a consultancy is conducting a study on behalf of Croydon Council and Bromley Council that will look into the causes and impact of flooding. By collecting data about flood risk from people who live/work/visit the study area, we will endeavour to identify potentially affordable and viable solutions that could improve the management of the flood risk.

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London Borough of Croydon


Draft Short Breaks Statement

Feb 18 2019 to Apr 6 2019
Health and social care

Croydon has had a statutory duty under the Break for Carers of Disabled Children Regulations 2011 to “provide short breaks to those who care for disabled children when it would improve their ability to care for their disabled child, or when they could not continue to provide care without a short break” and to “publish information to parents about the service available in their area and criteria for accessing it”.

The document where we publish this information for parents and carers is called the Short Breaks Statement and we are currently updating this and would like to seek your views

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London Borough of Croydon


Community Toilet Scheme

Jan 18 2019 to Mar 15 2019
Community and life events

Under the current provision of toilets in the borough, there are two disability compliant toilets which also have baby changing facilities. We are proposing a community toilet scheme (CTS) that not only makes wider provision under the Equality Act 2010 but also provides more baby changing facilities. 

As part of a wider cost saving initiative the introduction of a community toilet scheme (CTS) would save the council around £75,000 per year.

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London Borough of Croydon


Voluntary and Community Sector Engagement

Dec 11 2018 to Feb 8 2019
Community and life events

Croydon Council is developing a strategy to guide its work with voluntary and community sector organisations and groups in Croydon.

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London Borough of Croydon


Draft Local Plan Implementation Plan (LIP3) - A transport plan for Croydon

Dec 7 2018 to Jan 20 2019
Business and investment, Environment, Health and social care, Planning and regeneration, Parking, streets and transport, Public services, Crime and Policing

The Mayor’s Transport Strategy (MTS) was published in March 2018 and sets out the strategic direction for Transport in London over the next two decades.

All London boroughs are required to produce a Local Implementation Plan (LIP) setting out how they will contribute to the delivery of the Mayor’s Transport Strategy goals up to 2041.

Croydon’s third Local Implementation Plan (LIP3) sets out our priorities and proposals to support and implement the Mayor of London’s Transport Strategy (MTS).

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London Borough of Croydon



Jul 18 2018 to Nov 30 2018
Leisure and culture, Planning and regeneration

We want to gather the views and opinions of local residents about proposals to develop new football and community facilities at Purley Way Playing Fields and Ashburton Playing Fields.

Following engagement with residents surrounding the playing fields sites and the online feedback exercise, we are arranging two community drop-in events. At these events residents can find out more about the proposals, see the latest plans and give their views.

Drop in events:

Ashburton Playing Fields

Thursday, 4 October 2018


St Georges Church Hall,
17 Elstan Way,
Croydon CR0 7PR 

Purley Way Playing Fields

Friday, 12th October 2018


Waddon Youth Centre
85 Waddon Way
Croydon CR0 4HY


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London Borough of Croydon

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