Croydon Libraries - Have your say!

Following the collapse of Carillion, the council has taken Croydon libraries back in-house, securing the long-term future of the library service and guaranteeing the jobs of all library staff.

We are making some immediate improvements to the way libraries are run, such as improving cleaning standards and ensuring that books and other resources are chosen locally by our customers and staff in order to better meet local need.

Whether you currently use our libraries or not, we want to take this opportunity to ask you if there are any improvements to the service you would like to see. We want to know more about the books and online resources you want to be available through the library service. We also want to understand what other services are important to you so that we can consider these as we plan for the future.

The Upper Norwood Library Hub is run through a different arrangement to the rest of the libraries in Croydon and was not included in the outsourced arrangement with Carillion. The library service in the hub is jointly-funded by Lambeth Council and Croydon Council and the library service is provided by Lambeth. The building is occupied by the Upper Norwood Library Trust, a charitable organisation supported by Croydon and Lambeth Councils. There are no plans to change this arrangement.

Data Protection Statement
We use information supplied by respondents to enable us to carry out specific functions for which we are responsible. We will derive statistics from this data which inform decisions we make on our services. These statistics are used in such a way that individuals cannot be identified, unless in the case of this particular survey, they volunteer to give us their contact details/other personal information for the purpose of receiving support or future updates. The results of this survey will be fed back to the library service and will inform further improvements. The survey report will be published on the council’s website.