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Client Contributions / Charging Policy Questionnaire

Why are we doing this?

We want Croydon to be a healthy, safe and great place to live and we have duties as laid out in the legislation including the Care Act, 2014 to provide support to those who may need it and / or are eligible.

We want to ensure equity and fairness in the distribution of our resources and like all councils, we are finding it hard to balance the budget as national funding for council services reduces further and more people need care and support across the adult population.

In order to ensure we are supporting and protecting our most vulnerable residents we are exploring new ways to deliver services and address our financial challenges.

The purpose of the consultation is to hear your views on a number of changes we are proposing to make to our adult social care charging policy.  It is also important for us to understand how these proposed changes could impact you before making any decisions.

This consultation will help us to explore the impact of proposals to change the charging policy for adult social care. The consultation process helps the council understand the impact before making decisions and welcome your views.

What do we want to know?

We want to hear from people who have an interest in this area or might be affected by the proposals. This includes those who currently receive help and support from adult social care in Croydon, their carers or any organisations who have a client base who might be affected by the proposals we are putting forward.
It is important that you read the consultation document first so that you fully understand what the council is proposing.

Once you have done so, please complete the questionnaire to submit your views. An easy read version of the document is also available.

This consultation will be open until 25 January 2019 at midnight.

Additional assistance
If you would like the survey and/or consultation document in any other format, or if you would like to talk to someone for an explanation of the proposals, please contact the Charging Help Line on 0208 760 5676 between 10am and 12pm and 2pm and 4pm on Tuesday, Wednesday and Friday or you can leave a message / comment / view on the answer machine if you wish to do so in between the times shown. 

What happens next?
After the survey closes we will analyse all the responses and your feedback will inform any recommendations made to Cabinet.  If accepted, these changes would come into effect from 1 April 2019.

What we found out

Please read full report 'Results Report - Charging policy - client contributions'

What difference has it made?

Please read full report 'Results Report - Charging policy - client contributions'

Contact (for more details)

Victoria Blinks

Start date
17 Dec 2018
End date
30 Apr 2019
Report available by
25 January 2019
Who can take part?
Topic Area
Not applicable
London Borough of Croydon


Results Report - Charging Policy - client contrtibution


The Questionnaire


Adults social care charging policy Easy Read


Adults social care charging policy consultation document