Have your say on our new Customer Promise

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Our Customer Promise is the council's commitment in striving to provide an excellent customer experience for you and we want you to have your say on how we deliver the following:

Show we are listening: Please rate what is important to you with 1 being the most and 4 being the least.

We will make it easy for you to provide feedback and use this to improve our service to you

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We will use complaints to learn from our mistakes

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We will tell you what we have improved as a result of your feedback

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You will help us shape our services and improve the places where you live

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Get it right first time: Please rate what is important to you with 1 being the most and 5 being the least.

We will try and help you the first time you contact us and keep you updated on how we are doing

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We will say sorry if we get things wrong and put it right as soon as we can

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We will ensure information on our website is up to date

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We will always aim to provide great customer service treating you as an individual and with respect

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You will share information that will help us meet your needs

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Make our services easy and simple to use: Please rate what is important to you with 1 being the most and 4 being the least.

We will make better use of technology to deliver our services

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We will make it clear how you can contact or access our services

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We will make it easier to do things online

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You will tell us how we can improve access to services

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Build good relationships: Please rate what is important to you with 1 being the most and 4 being the least.

We will be honest about our performance and what we are doing to improve

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We will improve our engagement with you and be clear about what you can influence

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We will be clear about our decisions and why we have taken them

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We will be honest about how we will deliver our services and demonstrate value for money

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Do you have any additional comments, feedback, or suggestions you'd like to share with us? Please do not share any personal information e.g. name, address etc.